Privacy Policy

Effective Date: October 2026

Introduction

Delicate Home Care is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or engage our wound dressing services.

Information We Collect

Depending on the services you request, we may collect:

Personal Information

  • Full name

  • Date of birth

  • Residential address

  • Telephone number

  • Email address

  • Emergency contact details

Health Information

Where necessary to provide our services, we may collect:

  • Medical history

  • Wound information

  • Current medications

  • Allergies

  • Referral information

  • Clinical notes

  • Wound photographs (with your consent)

Health information is considered sensitive information and is handled with additional care.

How We Collect Information

We may collect information when you:

  • Submit an enquiry through our website

  • Complete a referral form

  • Contact us by phone or email

  • Receive nursing services

  • Provide information during clinical assessments

  • Authorise another healthcare provider to share information with us

Why We Collect Your Information

We collect personal information so we can:

  • Provide safe and appropriate wound dressing services

  • Assess referrals

  • Arrange appointments

  • Communicate with you and your healthcare providers

  • Maintain accurate clinical records

  • Meet our legal and professional obligations

We only collect information that is reasonably necessary for these purposes.

Disclosure of Information

We will only share your information when it is necessary to provide your care or where required by law.

This may include:

  • Your General Practitioner

  • Specialists

  • Hospitals

  • Allied health professionals

  • Home Care Package providers

  • Government authorities where legally required

We do not sell or rent your personal information to third parties.

Storage and Security

We take reasonable steps to protect your personal and health information from unauthorised access, misuse, loss or disclosure.

Information may be stored securely in electronic and/or paper records and is only accessible to authorised personnel.

Access and Correction

You may request access to your personal information or ask us to correct inaccurate or incomplete information.

To make a request, please contact us using the details below.

Website Cookies

Our website may use cookies and similar technologies to improve website performance and better understand how visitors use our website.

You can disable cookies through your web browser settings if you prefer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on our website.