Referral Policy
Effective Date: October 2026
At Delicate Home Care, we are committed to providing safe, professional, and evidence-based wound dressing services throughout Adelaide's western suburbs. This Referral Policy explains how referrals are managed and what information is required to ensure timely and appropriate care.
Who Can Refer?
We welcome referrals from:
General Practitioners (GPs)
Hospitals and hospital discharge planners
Specialists
Home Care Package providers
Allied Health Professionals
Residential aged care facilities
Family members or carers (with the client's consent)
Clients referring themselves
Services We Provide
Delicate Home Care specialises in:
Wound assessment
Wound dressing changes
Post-operative wound care
Pressure injury management
Skin tear management
Compression bandaging
Wound monitoring and progress reporting
Services are provided Monday to Friday, 8:00 am – 5:00 pm, by appointment.
How to Submit a Referral
Referrals can be submitted through our secure online referral form available on our website.
To assist us in assessing the referral promptly, please include:
Client details
Wound type and location
Relevant medical history
Current dressing regimen
Current medications (where relevant)
Allergies
GP or treating clinician details
Supporting clinical documents (if available)
Referral Review
All referrals are reviewed by a Registered Nurse to determine whether:
The requested service is appropriate for Delicate Home Care.
We have the clinical capacity to provide the required care.
The referral information is complete.
Additional information is required before services can commence.
Submission of a referral does not guarantee acceptance of services.
Contact Following Referral
Once your referral has been reviewed, we will contact the referrer and/or client to:
Confirm receipt of the referral.
Discuss the client's clinical needs.
Arrange an initial appointment if appropriate.
Request additional information where required.
We aim to respond to referrals within one business day.
Urgent or Emergency Care
Delicate Home Care does not provide emergency or after-hours nursing services.
If a client requires urgent medical attention, please contact:
000 in an emergency
The client's General Practitioner
The nearest Emergency Department
Client Consent
Where possible, referrals should be submitted with the client's knowledge and consent.
By submitting a referral, the referrer confirms that they are authorised to provide the client's information for the purpose of arranging wound care services.
Privacy and Confidentiality
All referral information is handled confidentially and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information collected during the referral process is used solely for assessing and providing clinical care.
Please refer to our Privacy Policy for further information.
Contact Us
Delicate Home Care
📍 Adelaide, South Australia
✉ delicate.communitynursing@gmail.com
📞 0411 940 810